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How cair126 Handles Your Personal Information

Your account data, wallet details and session activity are handled with clear purpose — we collect only what we need to run your account and process payments through DANA, OVO and GoPay.

Account data kept secureDANA, OVO, GoPay wallet privacyYour data rights, clearly statedContact us to request changesAvailable where local law permits
cair126 How cair126 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to update details tied to your DANA, OVO or GoPay wallet, our support team is the right first stop. You can reach us through live chat, email or the in-app help channel — responses cover account-level data queries, wallet unlinking requests and deletion requests where applicable under local law.

Live Chat Start a chat session directly from your account dashboard. Our team handles data queries, wallet verification questions and account access issues through this channel.
Email Support Send your privacy request to our support email address. Include your registered phone number and the wallet type — DANA, OVO or GoPay — for faster account matching.
In-App Help Open the help section inside your cair126 account on mobile. Submit a privacy ticket and track its status without leaving the app on Android or iOS.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply security measures at every point where your data moves — from the moment you link a DANA or OVO wallet to the moment a withdrawal clears. Account sessions use encrypted connections, and sensitive fields like payment credentials are never stored in plain text. Here is what we do consistently to protect what you share with us.

Encrypted Account Sessions

Every login and transaction session runs over SSL encryption. Your account credentials and linked wallet details — DANA, OVO or GoPay — are never transmitted in plain text.

Data Retention Policy

We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request details on the retention period through support.

Cookie and Tracking Use

We use cookies to keep your session active and to understand how pages are used. You can adjust cookie preferences through your browser settings at any time without affecting your account access.

Your Right to Access and Correct

You can request a summary of the personal data we hold on your account. If any detail is wrong — name, phone number or linked wallet — contact support and we will update it promptly.

Your Privacy Policy Questions

These are the questions we hear most often about how cair126 handles personal data, account information and wallet privacy. If your question is not covered here, reach us through live chat or email support.

We collect your name, email, phone number and the payment method you register — DANA, OVO or GoPay. Device and session data is also logged automatically for security purposes.

Only the minimum data needed to process your transaction is passed to your chosen wallet provider. We do not share account history or personal details beyond what the payment requires.

Yes. Contact support through live chat or email with your registered phone number. We will compile your account data summary and send it to your verified contact address.

Submit a deletion request through email or in-app help. We will process it in line with local law — some data may be retained for the period required by applicable Indonesian regulations.

Account data is held while your account is active and for a retention period after closure as required by local regulations. Contact support for details specific to your account type.

We use session cookies to keep you logged in and analytics cookies to see how pages are used. Adjust or block cookies any time in your browser settings — your account will still function normally.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.